This statement explains how Limitless Media Collective handles personal information when you use this website, contact us, or work with us.
Limitless Media Collective is based in Victoria, Australia. This statement applies to personal information we collect when you use this website, complete a contact form, create an account, request a quote, book a service, receive support, work with us, or otherwise interact with us.
We handle personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles to the extent they apply to us, and any applicable Victorian laws. If we handle health information in Victoria, the Health Records Act 2001 (Vic) may also apply.
The personal information we collect depends on how you interact with us. It may include your name, business name, role, email address, phone number, address, account details, enquiry details, quote and invoice information, payment status, service history, booking details, messages, files you provide, and information needed to deliver support, repairs, digital services, or consulting work.
We may also collect technical information when you use this website, such as your IP address, browser type, device information, pages visited, approximate location, access times, cookies, analytics data, and security logs. We do not intentionally collect sensitive information unless it is reasonably necessary for our work, you consent, or the law allows or requires it.
We usually collect personal information directly from you when you complete a form, create an account, send an email, call us, meet with us, ask for a quote, book a service, make a payment, provide files or equipment, or communicate with us through another channel.
We may also collect information from service providers, payment platforms, analytics tools, referral sources, publicly available sources, or other people connected to your enquiry or service, where it is reasonable and lawful for us to do so.
We use personal information to respond to enquiries, provide quotes, create and manage accounts, deliver services, schedule work, provide support, process payments, send invoices and receipts, maintain business records, manage suppliers, improve this website and our services, protect our systems, prevent fraud and spam, meet legal obligations, and communicate with you about work we are doing or may do for you.
We may use your contact details for marketing or updates about our services where the law allows. You can opt out of marketing communications at any time.
We may disclose personal information to people and organisations who help us operate our business and deliver our services. This may include staff, contractors, hosting providers, cloud storage providers, payment processors, email and messaging providers, analytics providers, software platforms, delivery or repair partners, professional advisers, insurers, and government or regulatory bodies where required or authorised by law.
We do not sell personal information. We only disclose personal information where it is connected to the purposes described in this statement, where you have consented, or where the law allows or requires it.
Some of the technology services we use may store or process information outside Australia. This can include cloud hosting, email, analytics, payment, support, security, and software services. Where practical, we will identify the countries involved, but these may change depending on the providers and systems we use.
Where personal information is disclosed overseas, we take reasonable steps to use reputable providers and protect personal information in a way that is consistent with Australian privacy obligations.
This website may use cookies, analytics tools, and similar technologies to operate the site, remember preferences, understand how people use the site, improve performance, and protect against misuse. You can adjust cookie settings in your browser, but some parts of the site may not work properly if cookies are disabled.
We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. These steps may include access controls, secure accounts, backups, software updates, provider security controls, and internal procedures.
We keep personal information for as long as needed for the purpose it was collected, to provide services, to maintain business records, to resolve disputes, or to comply with legal and accounting obligations. When we no longer need personal information, we take reasonable steps to destroy it or make it anonymous where lawful and practical.
You may ask us to give you access to personal information we hold about you, or to correct it if it is inaccurate, incomplete, or out of date. We may need to confirm your identity before responding. In some cases, the law may allow us to refuse access or correction, but we will explain our reason where we are able to do so.
If you are concerned about how we have handled your personal information, please contact us first so we can review the issue and respond. We will aim to handle privacy complaints promptly and fairly.
If you are not satisfied with our response, you may be able to contact the Office of the Australian Information Commissioner. If the matter relates to health information in Victoria, you may also be able to contact the Victorian Health Complaints Commissioner.
We may update this Privacy Statement from time to time to reflect changes in our services, systems, business practices, or legal obligations. The updated version will be published on this page.
To ask a privacy question, request access or correction, make a privacy complaint, or ask for this statement in another format, contact Limitless Media Collective through the contact page.
Last updated: 2 May 2026.